Let us manage your IT

Let Us Manage Your IT

Micross IT understand how important IT is in relation to staff morale, customer satisfaction and overall business performance. That is why we offer instant access to quality support.
Our support framework is designed to proactively manage your network in order to minimise problems, helping you to maximise system availability.

Benefits

We provide remote, telephone and on-site support to ensure your issues are dealt with effectively via trained engineers. All support calls are logged through our system to ensure complete visibility, and every client has a dedicated account manager to ensure client service levels are maintained.

Our Cisco and Microsoft qualified engineers provide you with complete peace of mind by taking responsibility for the smooth running of your systems.

This is complemented by a dedicated account manager who liaises and communicates with you on a regular basis. This enables us to keep you informed of events and also take a proactive view of your business to ensure you are getting the most from your IT.

Support Framework

We adopt a first class, personalized service to each and every one of our clients, regardless of size.
Through the introduction of automated procedures and early warning mechanisms we design and tailor an appropriate support framework to proactively manage your network. Delivering maximum system availability and minimum disruption to key systems.

Key Features

  • Dedicated account manager
  • On site engineers as required
  • 24/7 monitoring of critical applications
  • Guaranteed response times
  • Automated checks of critical applications
  • System updates/service pack installations
  • Telephone support desk service
  • Scheduled site visits and updates services
  • Remote support capabilities
  • Free IT Health Check
As part of our service we offer a free health check and strategic review. This enables both parties to understand the current infrastructure, whilst providing the framework to deliver on-going proactive support and advice.

Call us on to arrange your free health check.

  • Instant support access
  • Qualified engineer support
  • Guaranteed response times
  • Dedicated account manager
  • 24/7 application monitoring


Leave a Reply

Your email address will not be published. Required fields are marked *